RETURN POLICY


We take great pride in the products we sell and it is important to us that you are happy with your purchase. If you are not fully satisfied with your purchase, we will do our best to make things right.
You can return most items for a refund or store credit by emailing us at [email protected] or calling (440) 796-5816 within five (5) days of your delivery. Return transportation costs may apply, and the items must be:

1. In new/unused condition
2. Returned with all accessories and parts - Securely pack items in all original or similar packaging. If you are unsure whether you’ll keep your purchase, we recommend that you retain all original packaging.
3. Accompanied by the original purchase receipt - We are unable to accept any items for return or exchange without proof of purchase.

For most furniture products there are two methods of return:
EXCHANGE - You can choose a replacement item of equal or lesser value. With this option, we will waive the return fee, which means that your return is completely free.

• Any remaining balance will be refunded.
• This applies to the first exchange of any order. After that, each exchange is subject to return fees.

REFUND - You can also choose to receive a refund made to the original form of payment less any delivery / shipping, and return fees.

• Please note that with this option, return fees are the customer’s responsibility and are nonrefundable. Return fees follow the same pricing structure as delivery fees.
• You can also opt to bring your return item to our storefront on your own in which case there would be no return fee applied.
• Returned items are inspected immediately upon receipt. Once we’ve determined your items are in new condition, our team will process your return and issue a refund.
• If you paid by a bank card: We’ll issue a credit to your bank card that was used in the original purchase. This could take up to 5 business days for your refund to appear on your credit statement.

DAMAGED ITEMS


During Delivery
We package and wrap all of our products well and have excellent delivery teams and work with the best delivery partners so your items arrive at your home snug, safe, and secure. However, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by informing the delivery crew and making a notation on the delivery receipt. Items that are refused due to damage will be replaced or repaired as soon as possible. Other refusals will be covered by our Return Policy.


After Delivery
If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at [email protected] or calling (440) 796-5816 within five (5) days of your delivery.




NONEREFUNDABLE FEES
Delivery, shipping, and return charges are nonrefundable.




RETURN ELIGIBILITY
The few exceptions that cannot be returned include:

• Custom furniture not identified as a 'stock' item
• Anything engraved