REFUNDS:
All sales are final. Any refunds requested by the buyer after the order has been placed, and the buyer has paid for the item, will be subject to a $25 or 25% of the total cost of the item (whichever is higher) to pay for supplies purchased to ship a stocked item. 100% REFUNDS are available within a 72-hr window from time of purchase. All products are handmade, and each product is custom to the buyer's needs. For custom orders, refunds are not applicable, because these items cannot be restocked with personalization on them. For any questions or special circumstances, please reach out and we will work with you in a professional and understanding manner.
If there are issues with the goods received for any reason, please contact me and we will address them on a case-by-case basis. I strive to ensure all item descriptions are 100% accurate to the best of my ability, and the finished project WILL match the description. If for any reason you dissatisfied, I will do everything in my power to make amends.
DAMAGED SHIPMENTS: Once an item leaves Inked Woodworking, it is no longer the responsibility of Inked Woodworking. Damaged shipments falls on FedEx, USPS, and any other carrier the shipper/buyer agree upon. Insurance is available on shipments, and will be purchased by Inked Woodworking on larger shipments. Inked Woodworking will do everything to make amends for damaged goods, but refunds are strictly correlated with any refund given from the carrier within their claim period of 5-10 business days.
DAMAGED SHIPMENTS: In the unfortunate event that your shipment is damaged, please follow these steps to receive a refund.
1) Inked Woodworking must be notified of damage within 48 hrs of receiving the purchased item. Any delay in reporting the damage to Inked Woodworking makes any refund/claim void.
2) Take pictures of the condition of the box PRIOR to opening it if it looks banged around or damaged.
3) Take pictures of the internal wrapping PRIOR to opening to reveal your purchased good.
4) Take pictures of the damaged part of the shipment PRIOR to attempting to repair it yourself.
All of the above are necessary for me to file a claim with FedEx. I insure all shipments, but cannot file a claim unless ALL of the above have been done and emailed to me.
Let's hope this does not happen, but I want to make sure that all parties have a pleasant transaction!
Thanks,
Inked Woodworking
NOTE: The amount of packaging that Inked Woodworking uses to ensure safe travel is well above and beyond standards. When an item is damaged, it is because of disregard from the carrier. Unless the item is fully damaged, FedEx and USPS WILL NOT offer any kind of refund. In these cases, Inked Woodworking will work with you to repair the damage and get the wood product back to new. Inked Woodworking is not at fault for a damaged shipment, and the fault should not fall upon the shop. That being said, contact Paul and he will go above and beyond to make sure things are set right.
All sales are final. Any refunds requested by the buyer after the order has been placed, and the buyer has paid for the item, will be subject to a $25 or 25% of the total cost of the item (whichever is higher) to pay for supplies purchased to ship a stocked item. 100% REFUNDS are available within a 72-hr window from time of purchase. All products are handmade, and each product is custom to the buyer's needs. For custom orders, refunds are not applicable, because these items cannot be restocked with personalization on them. For any questions or special circumstances, please reach out and we will work with you in a professional and understanding manner.
If there are issues with the goods received for any reason, please contact me and we will address them on a case-by-case basis. I strive to ensure all item descriptions are 100% accurate to the best of my ability, and the finished project WILL match the description. If for any reason you dissatisfied, I will do everything in my power to make amends.
DAMAGED SHIPMENTS: Once an item leaves Inked Woodworking, it is no longer the responsibility of Inked Woodworking. Damaged shipments falls on FedEx, USPS, and any other carrier the shipper/buyer agree upon. Insurance is available on shipments, and will be purchased by Inked Woodworking on larger shipments. Inked Woodworking will do everything to make amends for damaged goods, but refunds are strictly correlated with any refund given from the carrier within their claim period of 5-10 business days.
DAMAGED SHIPMENTS: In the unfortunate event that your shipment is damaged, please follow these steps to receive a refund.
1) Inked Woodworking must be notified of damage within 48 hrs of receiving the purchased item. Any delay in reporting the damage to Inked Woodworking makes any refund/claim void.
2) Take pictures of the condition of the box PRIOR to opening it if it looks banged around or damaged.
3) Take pictures of the internal wrapping PRIOR to opening to reveal your purchased good.
4) Take pictures of the damaged part of the shipment PRIOR to attempting to repair it yourself.
All of the above are necessary for me to file a claim with FedEx. I insure all shipments, but cannot file a claim unless ALL of the above have been done and emailed to me.
Let's hope this does not happen, but I want to make sure that all parties have a pleasant transaction!
Thanks,
Inked Woodworking
NOTE: The amount of packaging that Inked Woodworking uses to ensure safe travel is well above and beyond standards. When an item is damaged, it is because of disregard from the carrier. Unless the item is fully damaged, FedEx and USPS WILL NOT offer any kind of refund. In these cases, Inked Woodworking will work with you to repair the damage and get the wood product back to new. Inked Woodworking is not at fault for a damaged shipment, and the fault should not fall upon the shop. That being said, contact Paul and he will go above and beyond to make sure things are set right.
